Your profile and sign-in settings

Your profile holds the things only you can change: how you sign in, how Learnient looks to you, and the name and picture other people see.

Where it is

Choose your initials at the top right, then Profile.

Name and picture

First name and last name are required, and a picture is optional — JPG, PNG, GIF, WEBP or SVG, up to 10MB, square.

Your email address is shown but cannot be changed here. The screen tells you to contact your HR or learning team, because your email is how the platform identifies you and, at many employers, how it matches you to your HR record.

Changing your password

Change your password is on this screen. If Learnient is set up to sign you in another way — single sign-on, a magic link or a passkey — you may not have a password to change, and that is not a fault.

Passkeys

A passkey signs you in with your device’s own unlock — a fingerprint, a face, a PIN — instead of a password. It cannot be phished and cannot be reused anywhere else.

Add passkey registers one, and the list shows what you have registered with when each was last used. Register one on each device you actually use; a passkey on a laptop does nothing for you on a phone.

If your employer is moving everyone to passkeys, you may be asked to enrol during a rollout. Doing it here beforehand is the same thing, earlier.

Support access

Enable support access is your own consent for Learnient’s support staff to see what you see while helping with a case.

It only does anything if your employer has allowed it. Where it has not, the screen says so, and the switch does nothing — so if you are following a support instruction that does not match what you see, that is why.

This is also the reason nobody can grant themselves support access from inside a View as session: the profile is blocked there precisely because this consent lives on it.

How Learnient looks to you

Date format and Language are yours alone and change nothing for anybody else. The language here also decides which version of Learnient’s automatic emails you receive, where your employer has customised them.

Arabic displays right to left throughout Learnient. In a web browser the sign-in pages go back to English when you sign out, and your language returns as soon as you sign in again. The mobile app keeps the language you last chose in it, or uses your phone’s language, on its sign-in screens too.

Dyslexia-friendly font switches the whole interface to a typeface designed to be easier to read. It is worth trying whether or not you have a diagnosis — some people simply find it easier, and nothing about turning it on is recorded against you.

What happens when you save

Save changes applies immediately, and your new name and picture are what other people see from then on.

Nothing on this screen affects what you can do or see. That is your role, which an administrator sets — see How roles and visibility work.