Customising the emails Learnient sends
Email templates lets you rewrite what Learnient’s automatic emails say. It changes the wording, not whether they are sent — which events send at all is the notification preferences tab beside it.
Where it is
Section titled “Where it is”Choose Admin, then Workspace and Notifications, then the Email templates tab.
What you can change, and what you cannot
Section titled “What you can change, and what you cannot”You edit the subject and the body. The header, footer and legal links are added around whatever you write and cannot be edited.
That boundary is deliberate: the parts carrying unsubscribe and legal obligations stay under Learnient’s control, so a customised email cannot accidentally stop being compliant.
Finding the template
Section titled “Finding the template”Templates are grouped by what they are for: Learning, Invitations and sign-up, Offline training, and Requests and approvals. Anything you have already rewritten carries a Customised badge, which is the quickest way to see what your account has changed.
One template, one language
Section titled “One template, one language”Each template exists once per language, and the version somebody receives is chosen by their language rather than yours.
The eleven languages are listed across the top. Customising the English version changes nothing for somebody reading in Welsh or Arabic — they keep the platform default until you write that language too.
This is the thing that catches people out. Rewriting one email in English and assuming the account is done leaves ten other versions saying something different. Either write every language you actually have people in, or leave the template alone — a half-customised template is worse than an uncustomised one, because the difference is invisible from the screen you edited.
Reset puts one language back to the platform default.
Placeholders
Section titled “Placeholders”Type [ or use Insert placeholder to drop in details Learnient fills at send time — the person’s name, a link to the course, and so on.
There are three kinds and they behave differently:
| Kind | Use |
|---|---|
| Text | A value such as a name, inserted as plain text |
| Link | A platform address — usable as the link itself or as the visible words |
| Block | Content Learnient builds, such as a list of courses |
A block placeholder needs a paragraph of its own. It brings its own formatting, so wrapping it in a sentence produces something that reads oddly and may lay out badly.
Use the picker rather than typing a placeholder from memory. A name that does not match anything is not substituted, and the reader gets the raw text.
What happens when you save
Section titled “What happens when you save”The next email of that type, to somebody using that language, uses your version. There is no publish step and no delay.
Anything already sent stays as it was sent. Emails already queued are not rewritten.