Creating audience-specific hubs

A hub is the home page a learner lands on. You can have several — one for new starters, one for a department, one for everybody else — and each person sees exactly one of them.

Where it is

Choose Admin, then Engagement in the left-hand menu and Hub.

Hubs only appear to learners if Use Hub as the landing page is switched on, which lives on the Engagement settings screen beside it.

The rule that decides what somebody sees

Each learner sees one hub: the first that matches them by priority, and the default if none does.

Two things follow, and both surprise people:

The default is always considered last, whatever priority it is given. It cannot be promoted above a targeted hub by changing its number, because it is the fallback rather than a competitor.

There is always a default. If none exists, Learnient creates one, so nobody is ever left without a home page.

Somebody matching two targeted hubs sees only the higher-priority one. Learnient works down the hubs in priority order and stops at the first that matches, so nothing is merged and the second hub is not partially applied — a person in both Sales and London gets whichever you ranked higher, and none of the other.

Creating one

1. Choose New hub.
2. Name it after the audience rather than the content, since that is what you will be reasoning about when you set priorities.
3. Choose who it is for.
4. Add blocks — the sections that make up the page.
5. Set its priority relative to the others.

Ordering them

Priority is the whole design. The most specific audience goes highest, the broadest lowest, and the default catches everybody left.

Getting this backwards is the common mistake: a hub aimed at “everybody in the UK” placed above one aimed at “new starters in the UK” means the new starters never see theirs, because the broader hub matched first.

Archiving

Active and Archived are separate views, so a hub you no longer want can be set aside rather than deleted and rebuilt later.

Check the result on a real person rather than assuming. Hub targeting is the kind of setting where the fastest way to know what somebody sees is to look at their home page.

What happens when you save

A hub applies the next time somebody loads their home page. Nobody is notified that their home page has changed, so a substantial redesign is worth mentioning through an announcement rather than letting people discover it.